Agentic commerce is already shaping decisions

Most brands are still operating as if humans are the primary decision-makers in commerce. That assumption is starting to break.

Agentic commerce, where software, AI systems, and GPT-driven environments evaluate and select products, is no longer theoretical. It is already influencing procurement, discovery, and purchasing decisions across supply chains and digital channels.

At the same time, infrastructure such as GS1 Digital Link already exists to support this shift. The issue is not the absence of standards. It is the lack of adoption.

This creates a clear divide. Products that are structured, readable, and trusted by systems will be selected. Those that are not will be ignored.

This newsletter outlines what we are seeing, where the market is moving, and what this means for mid-market brands now.

Where this shift is coming from

This shift is being driven by signals across retail, technology, and standards bodies.

At NRF 2025, the focus moved beyond customer experience toward how products are represented and understood by systems.

At the same time, Google has been advancing AI-driven discovery models that depend on structured, machine-readable product data.

These developments point in the same direction. Commerce is being restructured for system-level decision-making.

However, this only works if products can be consistently identified, accessed, and trusted across systems. That is where standards become critical.

Why this moment makes digital identity management possible

For years, product data has existed, but it has not been usable across systems at scale. The missing piece has been a consistent way to identify and connect products across different environments.

This is what GS1 enables.

With GS1 Digital Link, each product is assigned a persistent, globally recognised identity that connects to structured, real-time data. This transforms product data from something static into something operational.

It becomes a connected digital identity layer that systems, platforms, and AI models can access, interpret, and trust.

This is what makes product digital identity management possible in practice. Without a shared standard, products cannot be reliably recognised across systems. With it, product identity becomes portable, verifiable, and usable at scale.

This is the connection many brands are missing. Agentic commerce increases the need for structured identity. GS1 Digital Link provides the infrastructure that makes that identity usable.

Adoption is already happening, but unevenly

Adoption of system-led decision-making is not uniform, but it is accelerating.

Large organisations are already investing in structured product data and interoperability. Many mid-market brands, however, are still managing product information across disconnected systems, with limited consistency or standardisation.

This creates a visibility gap.

Systems do not interpret intent or brand strength. They interpret structure. If product data is incomplete, inconsistent, or inaccessible, it is excluded from decision-making environments by default.

This is not a branding issue. It is an infrastructure issue.

Product digital identity is becoming a requirement

Most brands believe they “have product data.” In reality, they have fragmented information stored across systems that were never designed to work together in a system-led environment.

Product digital identity management addresses this by creating a consistent, structured, and verifiable identity for each product. One that systems can reliably access and use.

Without this, products cannot participate effectively in agentic commerce.

The shift is clear. It is moving from managing product information for people to managing product identity for systems.

Why GS1 Digital Link is now critical

GS1 Digital Link provides a globally recognised way to connect products to structured, system-readable data. It enables a product to carry a persistent identity that can be accessed across platforms, applications, and decision-making systems.

This capability has existed for some time, but it has been underutilised.

As agentic commerce develops, standards like GS1 Digital Link move from optional to foundational. Brands that align early will operate with greater visibility, consistency, and trust across systems.

What this means for mid-market brands

The implication is straightforward.

If your products are not structured for system-level interpretation, they will become less visible over time, regardless of brand strength or marketing investment.

This shift will not happen all at once. It will appear gradually through missed opportunities, reduced discoverability, and declining competitiveness in system-led environments.

The advantage will go to brands that act early.

Where to start

A practical starting point:

• Assess how your product data is structured and where inconsistencies exist

• Identify whether systems can reliably interpret your product information

• Begin aligning with GS1 Digital Link standards

• Treat product identity as a strategic capability, not an operational task

This is not a distant trend. It is an infrastructure shift already underway.

We are working with mid-market brands who want to understand and act on this early. If this is on your radar, we are open to a conversation.